Privacy Policy

Last Updated: Dec 9, 2024

This Privacy Policy applies to your use of Natrol.pk (the “Site”) and describes how Natrol.pk (“we”, “us”, “our”) collects, uses, shares, and protects the personal information of our users “you” or “your”. By using the Site or submitting information through it (e.g. via checkout, contact form, account creation), you agree to the terms of this policy.

1. What Information We Collect

We may collect the following information when you interact with our Site or services:

Information you provide directly

  • Full name
  • Email address
  • Phone number
  • Shipping / billing address
  • Payment information (as needed for order processing)
  • Any other details you submit via contact forms, registration, surveys, or communications

Automatically collected / technical information

  • IP address
  • Browser type and version, time zone, device operating system and platform
  • Cookies and similar tracking technologies (see Section 6)
  • Usage data: pages visited, time spent, navigation flow, referring/exit pages, and other statistical data

2. How and Why We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (billing, shipping, delivery, order updates)
  • To manage your account (if you create one), including authentication, profile management, order history
  • To respond to your inquiries, support requests, or feedback submitted via contact form or email
  • To send transaction-related communications (order confirmations, shipping updates, receipts)
  • To send marketing or promotional communications (e.g. newsletters, special offers), only if you have opted in
  • To improve and maintain our Site: analytics, performance monitoring, security, fraud detection, and user experience optimization
  • To comply with legal or regulatory obligations

3. How We Store and Protect Your Data

We take reasonable measures to safeguard your personal information against unauthorized access, loss, or misuse. This includes using secure servers, encryption (where applicable), access controls, and regular security assessments.

Data is retained only as long as necessary for the purposes described above (e.g. order fulfillment, customer support, legal obligations). Once data is no longer needed, we delete or anonymize it, in accordance with our internal data-retention policy.

4. Sharing Your Information & Third-Party Services

We may share your personal data with:

  • Payment processors or gateways (only as needed to process transactions)
  • Courier or shipping partners (to deliver products)
  • Analytics and performance services (for website maintenance and improvements)
  • Other third-party service providers enabling parts of our services (e.g. email delivery, customer support tools)
  • Authorities or regulators if required by applicable law or to respond to lawful request

We do not sell or lease your personal information to third parties for marketing or unrelated purposes.

5. Cookies, Tracking & Similar Technologies

We (and our third-party service providers) use cookies and similar tracking technologies to:

  • Enable basic site functionality (e.g. user sessions, shopping cart)
  • Analyze site usage and performance
  • Improve user experience and offer personalized content

You may control or disable cookies via your browser settings. However, disabling cookies may limit your ability to use certain Site features (shopping, login, etc.).

6. Your Rights & Choices

Depending on your situation and local laws, you may have certain rights regarding your personal data. These may include:

  • Request access to your personal data
  • Request correction of inaccurate or outdated data
  • Request deletion of your data (subject to regulatory or business-critical retention requirements)
  • Opt-out of marketing communications

If you wish to exercise any of these rights or have questions about our privacy practices, you can contact us using the contact information provided below.

7. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us so we can promptly delete that information.

8. International Data Transfers

Your information may be stored or processed in countries other than Pakistan, depending on our hosting providers or service partners. By using the Site, you consent to the transfer of your information to such countries, even if their data protection laws differ from those in Pakistan.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page, and change the “Last Updated” date accordingly. We encourage you to review this policy periodically. If we make significant changes, we may notify you via email or through a notice on our Site.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal data, reach out to us at:

Natrol.pk
Email: [email protected]
Address: Bahria Town, Lahore
Phone: 0300-5452790

Note for Natrol.pk (for Pakistan Audience)

  • While Pakistan currently lacks a comprehensive national privacy law for e-commerce, the proposed Personal Data Protection Act (PDP) is under discussion. As such, adopting a transparent privacy policy is considered best practice and prepares you for future compliance.
  • This policy aims to balance user privacy, legal transparency, and operational needs, following globally recognized standards for e-commerce sites. According to e-commerce best-practice guides, a privacy policy should clearly outline data collection, use, sharing, cookies/tracking, user rights, and security measures.